Terms & Conditions

By entering into a coaching relationship, the client understands and agrees to the following:

Coaching is not a substitute for medical or mental health care. Issues requiring professional medical or mental health care should be addressed with a qualified provider. Ellen is not qualified to diagnose or treat any medical or mental health issues.

The client will put forth their best effort toward resolving their challenges while enrolled in their coaching package. This includes attending sessions; consuming all video and reading material; following any and all advice given during sessions and in supplementary materials; implementing recommended routines and practices, as the client feels is appropriate for them; and responding to all communication in a timely manner.

The client agrees to inform the coach immediately of any issues they experience with any and all tech platforms or channels of communication.

The client understands that implementing any and all new practices or routines is ultimately their choice, and may or may not, depending on various factors, result in the desired outcome. If the client does not arrive at the desired outcome, they agree to notify Ellen as soon as possible so that other solutions can be explored. However, the client acknowledges that wellness issues are often complex, and that working with Ellen does not guarantee a resolution to a client’s wellness issues.

Ellen reserves the right to dismiss a client from their package or program at any time and for any reason, without processing a refund. The client understands that any breach of policy or the terms and conditions set forth here and/or in any other communication is grounds for dismissal from the coaching relationship.

The client agrees to hold Ellen Allen and Ellen Allen Voice and Coaching harmless from any harm, injury, and/or illness they may sustain while working with Ellen, whether on business premises or virtually.

The client agrees to abide by and be held accountable to all policies and procedures of Ellen Allen Voice and Coaching set forth here and/or in any other documents the client has been provided. The client understands that failure to comply with these policies may result in dismissal from the studio.

The client also understands that Ellen Allen reserves the right to dismiss any client from the studio at any time, for any reason.

The client shall release Ellen Allen and Ellen Allen Voice and Coaching from any liability for any harm, injury, and/or illness that the client may sustain while on studio premises or during a virtual lesson or coaching.

The client understands that technical difficulties are inherent to the virtual lesson format and that time spent resolving minor such difficulties will not be made up.​The client understands that working with Ellen will not guarantee the client's desired outcome for any audition, performance, or other artistic undertaking.​

The client understands that any advice provided in a lesson or coaching session with Ellen is solely the client's responsibility to implement. The client assumes responsibility for all outcomes, results, and consequences of implementing new practice or wellness routines.​The client understands that Ellen will not diagnose or treat vocal injuries or pathologies, and should seek the advice of a medical professional in these cases.